Payment Terms & Conditions
Term Lessons (Junior)
Payment Terms & Conditions
- No Pay, No Play
To be eligible to participate in 'Term' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
- Washouts
If a session is washed out, another session will be made available and it will be up to the customer to attend. Refunds will not be given for sessions missed.
- COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
- Missed Sessions
Customers are not entitled to refunds & or credits for sessions missed during the term.
- Make-Up Lessons
Customers ARE entitled to make-up lessons for sessions missed during the term. It is up to the customer to contact their Head Coach and confirm a time/day for their make-up lessons.
- Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.
Term Lessons (PLC Senior)
Payment Terms & Conditions
-
No Pay, No Play
To be eligible to participate in 'Term' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
-
Washouts
If a session is washed out, another session will be made available and it will be up to the customer to attend. Refunds will not be given for sessions missed.
-
COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
-
Missed Sessions
Customers are not entitled to refunds & or credits for sessions missed during the term.
-
Make-Up Lessons
Unfortunately we are only running lessons on Friday Morning, therefore we CANNOT offer make-up lessons for any sessions missed.
-
Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.
Holiday Clinic
Payment Terms & Conditions
- No Pay, No Play
To be eligible to participate in 'Holiday Clinic Sessions' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
- Cancellation
If a customer wishes to cancel a session, it must be done 7 days prior to the commencement of the Clinic, providing sufficient time for Tennis Works to make alterations. If cancelation is made after this date no refund/credit will be processed.
- Make-Up Lessons
Customers ARE entitled to make-up sessions for sessions missed at the clinic. Customers will be able to attend alternative sessions in the current clinic or sessions in subsequent clinics. It is up to the customer to contact their Head Coach and confirm a time/day for their make-up sessions.
- Washouts
If a session is washed out, another session will be made available, within a reasonable timeframe, for players to attend. It will be up to the players to be available for this session. If an additional session cannot be scheduled, players will be provided with either a refund or credit, whichever is preferred.
- COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
- Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.
Holiday Camp
Payment Terms & Conditions
-
No Pay, No Play
To be eligible to participate in 'Holiday Camp Sessions' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
-
Cancellation
If a customer wishes to cancel a session, it must be done 7 days prior to the commencement of the Camp, providing sufficient time for Tennis Works to make alterations. If cancelation is made after this date no refund/credit will be processed.
-
Make-Up Lessons
Customers ARE entitled to make-up sessions for sessions missed at the camp. Customers will be able to attend alternative sessions in the current camp or sessions in subsequent camps. It is up to the customer to contact their Head Coach and confirm a time/day for their make-up sessions.
-
Washouts
If a session is washed out, another session will be made available, within a reasonable timeframe, for players to attend. It will be up to the players to be available for this session. If an additional session cannot be scheduled, players will be provided with either a refund or credit, whichever is preferred.
-
COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
-
Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.
Foundation League
Payment Terms & Conditions
- No Pay, No Play
To be eligible to participate in 'Foundation League Sessions' Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
- Washouts
Tennis Works has allocated an additional 2 Saturday mornings each term in case of wash outs. Tennis Works will make every reasonable effort to provide as much notice as possible if a washout is called.
Customers understand that if they do not hear from Tennis Works the session is going ahead.
Customers understand that if a session is washed out, another session will be made available on subsequent Saturday mornings and it will be up to me to attend. Refunds will not be given for sessions missed.
Customers understand Tennis Works reserves the right to make every reasonable effort to run a session amid inclement weather. If a session goes ahead amid inclement weather but not all matches can be played, no refunds or credits will be made available.
- COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
- Missed Sessions
Customers ARE NOT entitled to refunds & or credits for sessions missed during the term.
- Make-Up Lessons
Customers ARE entitled to make-up lessons for sessions missed during the term. It is up to the customer to contact their Head Coach and confirm a time/day for their make-up lessons.
- Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.
Adult Tennis
Payment Terms & Conditions
- No Pay, No Play
To be eligible to participate in 'Adult Tennis Sessions' Tennis Works requires payment prior to the commencement of my first session. No pay, no play.
- Washouts
If a session is washed out, another session will be made available and it will be up to the customer to attend. Refunds will not be given for sessions missed.
- COVID Lockdowns
If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer
- A full refund for sessions missed
- A credit applied to your account equal to the value of the sessions missed
- Make-up sessions made available for you to opt into if you choose
- A combination of make-up lessons, credits/refunds
- Missed Sessions
Customers ARE NOT entitled to refunds & or credits for sessions missed during the term.
- Make-Up Lessons
Customers ARE entitled to make-up lessons for sessions missed during the term. It is up to the customer to contact their Head Coach and confirm a time/day for their make-up lessons.
- Extenuating circumstances
For refunds/credits relating to extenuating circumstances, the customer is required to contact their Head Coach.