ITC Adult Tennis Policies

Tennis is an outdoor sport and we will encounter inclement weather. Every reasonable effort will be made to provide as much notice as possible if a cancellation is called. 

If you do not receive a message confirming the cancellation of the session, it will be going ahead.

If a session is cancelled, another session will be made available, either during the week or on the weekend. Jeremy will notify you on the options. It will be up to the player to attend one of these option. 

Refunds will not be given for sessions missed.

If a session is cancelled part way through. Players will be given the option to do a make-up lesson.

Extreme weather will be declared in the event of

• Flooded Courts
• Lightning
• Temperature exceeding 38.1 degrees Celcius

Players are strongly encouraged to

• Bring (& wear) a hat
• Apply sunscreen
• Bring a water bottle

As the temperatures increase coaches will:

• Increase the frequency of water breaks
• Ensure players utilise shade where possible
• Decrease the intensity of the session allowing players to manage their energy.
• If players are feeling light headed or ill we will ensure they sit in the shade and drink plenty of water.

Customers ARE entitled to make-up lessons for sessions missed during the term. 

To register for a make-up lesson CLICK HERE

Make-up lessons can be completed at any stage throughout the term

Customers are not entitled to refunds & or credits for sessions missed during the term.

If a session is cancelled due to COVID lockdowns, Tennis Works will offer the below options for the customer

• A full refund for sessions missed
• Make-up sessions made available for you to opt into if you choose
• A combination of make-up lessons & refunds

If a session is cancelled due to coaches being close contacts or testing positive to COVID, Tennis Works will offer the below options for the customer

• A full refund for sessions missed
• Make-up sessions made available for you to opt into if you choose
• A combination of make-up lessons & refunds

If a player cannot attend due to being a close contact or testing positive, Tennis Works will offer the below options for the customer

• A full refund for sessions missed
• Make-up sessions made available for you to opt into if you choose
• A combination of make-up lessons & refunds

To be eligible to participate in 'Term' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.

For refunds/credits relating to extenuating circumstances, please contact Jeremy on 0415 466 023.