Sorrento Tennis Policies & Key Details

Everything you need to lnow

Term Lessons

  • Wet Weather - We Cancel

    In the event of wet weather, we will cancel our class. If a cancellation is made, Chris will send a message to confirm the cancellation & to collect your son/daughter.


    Make-up Lessons will be offered in lieu of this missed session


    CLICK HERE

  • Extreme Weather - We Cancel

    In the event of Extreme weather patterns where it is deemed unsafe to play, lessons will be cancelled for that day.


    Extreme weather will be declared in the event of

    • Lightning
    • Temperature exceeding 36.1 degrees Celcius

    Make-up Lessons will be offered in lieu of this missed session


    CLICK HERE

  • Make-Up Lessons - Player unavailble

    Customers ARE entitled to make-up lessons for sessions missed during the term. 


    To register for a make-up lesson CLICK HERE


    Make-up lessons can be completed at any stage throughout the term

  • Missed Sessions

    If players are not able to make their scheduled session, we offer make up lessons via the link below


    CLICK HERE


    Make up lessons are required to be completed during that term.


    We do not offer refunds or credits for missed sessions

  • No Pay, No Play

    To be eligible to participate in 'Term' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.

  • Sun Smart

    Players are strongly encouraged to

    • Bring (& wear) a hat
    • Apply sunscreen
    • Bring a water bottle

    As the temperatures increase coaches will:

    • Increase the frequency of water breaks
    • Ensure players utilise shade where possible
    • Decrease the intensity of the session allowing players to manage their energy.
    • If players are feeling light headed or ill we will ensure they sit in the shade and drink plenty of water.

    In the event the temperature reaches 36.1 degrees, we will cancel the session.

  • Pick Up & Drop Off

    We are happy and able to supervise players who are dropped off prior to their session commencing or collected after the conclusion of their session; providing we are running lessons at that time.

    Please contact Chris to confirm the time/s sessions will be running - 0412 238 452

  • Extenuating circumstances

    For refunds/credits relating to extenuating circumstances, please contact Chris on 0412 238 452.

Holiday Tennis

  • No Pay, No Play

    To be eligible to participate in 'Holiday Clinic Sessions' Tennis Lessons Tennis Works requires payment prior to the commencement of my first session. No pay, no play.

  • Cancellation

    If a customer wishes to cancel a session, it must be done 7 days prior to the commencement of the Clinic, providing sufficient time for Tennis Works to make alterations. If cancelation is made after this date no refund/credit will be processed.

  • Extreme Weather

    Tennis is an outdoor sport and we will encounter inclement weather. Every reasonable effort will be made to provide as much notice as possible if a cancellation is called. 


    If you do not receive a message confirming the cancellation of the session, it will be going ahead.


    If a session is cancelled, another session will be made available, either during the week or on the weekend. Chris will notify you on the options. It will be up to the player to attend one of these options. 


    Refunds will not be given for sessions missed.


    If a session is cancelled part way through. Players will be given the option to do a make-up lesson.


    Extreme weather will be declared in the event of

    • Flooded Courts
    • Lightning
    • Temperature exceeding 36.1 degrees Celcius

  • Make-Up Lessons

    Customers ARE entitled to make-up sessions for sessions missed at the clinic. Customers will be able to attend alternative sessions in the current clinic or sessions in subsequent clinics.  It is up to the customer to contact Jeremy and confirm a time/day for their make-up sessions.

  • Extenuating circumstances

    For refunds/credits relating to extenuating circumstances, the customer is required to contact Chris.

  • Sun Smart

    Players are strongly encouraged to

    • Bring (& wear) a hat
    • Apply sunscreen
    • Bring a water bottle

    As the temperatures increase coaches will:

    • Increase the frequency of water breaks
    • Ensure players utilise shade where possible
    • Decrease the intensity of the session allowing players to manage their energy.
    • If players are feeling light headed or ill we will ensure they sit in the shade and drink plenty of water.